Data File Not Registered for Appliance?

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jchilton@pacifier.com

• April 14, 2012 00:33

Just received order with new software and single county that I requested. Installed and registered software fine as far as I can tell, but when I try to build a model with the one data file, I receive this message "The file is not registered for this appliance." Am I missing some step in the registration process, or ?? I can go back to the old Minnesota example files (2007 data) included on the appliance and those work fine. Really need to be able to access the one county that I ordered - thanks.

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  mgibson

  • June 29, 2012 01:55

  Did you figure out what was wrong? I am having the same difficulty.

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  bhowie

  • June 29, 2012 02:06

  Jill and Melissa: It sounds like you have multiple appliances active on your compter(s), Jill we are calling you in a few minutes and Melissa, if you can call in we can resolve your issue as well. Our number here is 651.439.4421

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  aphil02

  • August 03, 2012 01:46

  I'm also having this problem. I've rebooted--doesn't help. What can I do next? Called the support number and there was no answer.

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  ScottL

  • August 03, 2012 02:04

  Did you leave a message? Please call again. Sorry for the trouble getting through we are really short staffed this week.

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  aphil02

  • August 03, 2012 02:55

  Thanks -- I talked to Andy and got it sorted out.

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