Can't download data - File Not Available

When I attempt to download an order of state data, I get an error telling me that the file could not be downloaded and I should contact support. The same happens for every state in the order, but the "Journey to Work" data for each state seems to download fine, every time. After trolling the forums and FAQs, there does not seem to be a quick fix posted. I know the data has been downloaded before, so initially I thought I had reached the limit, however, there seems to be an error message specifically for this problem which is distinct from the one which I am receiving. Additionally, I believe I am below the limit. Here is a jpeg of the error message.
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  • Hi Jonathan, We apologize that you are having issues with downloading the Trade Flow Data from your 2011 order. We would appreciate it if you could either call into support 651.439.4421 at a time convenient for you to be with your computer, or post back up a time that it would be convenient for us to call you (please include your time zone, if you choose this method). Please have your order number available as this will help us to quickly identify information we will need to assist you. --Implan Support Staff

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