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unexpected unregistration

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DREEI
The IMPLAN 3.1 software attempted to update over the weekend and after receiving an error during the update, has become unregistered. When attempting to register, I get this error: An error occurred while processing your registration. The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. How can I register the appliance or workaround this error?
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    IMPLAN Support
    Hello David, We are sorry that IMPLAN is giving you issues. There are many things that could be causing this like insufficient permissions to a new antivirus update. Please feel free to call 651-439-4421 line to speak with a technical support agent. We would like to use the remote desktop web application http://www.logmein123.com to assist us in troubleshooting. Our business hours are Monday through Friday from 8:30AM to 6:00PM Easter Standard Time.
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