This is an emergency. My hard drive was completely destroyed last week and I had to reinstall everything on my new laptop. When I purchased some data today, I was forced to register the device on this computer. NOW I CANNOT USE ANY OF MY OTHER DATA FILES OR MODELS. The error message is that the data is not registered to this computer. How do I get access to my files? It is not my fault I had to reregister it and I certainly do not expect to have to pay to replace all my data and models because my hard drive crashed.
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  • Hi Valerie, You won't have to repurchase the data, but you may need to redownload it. This certainly won't cost you anything. Each time you create registration of IMPLAN, you will need to have data specific to that registration. The easiest way to do this is to call in to our support line (651.439.4421) and to have one of our agents assist you in finding the order numbers and keys for the data on your drive. --Implan Support Staff
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