INTRODUCTION
IMPLAN takes security very seriously. We utilize Multi-Factor Authentication (MFA) to ensure that your data is safe. MFA for IMPLAN is just like MFA for most other sites, and we have various ways that users can add MFA to their account!
VALID FORMS OF MULTI-FACTOR AUTHENTICATION (MFA)
- A phone number that can receive texts
- One-time Password (OTP) authenticators; see suggestions below
- Google Authenticator
- Duo Authenticator
- Password managers with OTP functionality, e.g. 1Password, Bitwarden
SMS (TEXT MESSAGE) MFA
Enter your IMPLAN username and click Continue.
You will be prompted to enter your IMPLAN password and click Continue.
After entering your password, you will be presented with the following screen; click Try another method above the Log In button. Do not use your phone to take a picture of the QR code.
On the next screen, select SMS.
Finally, enter a valid phone number that can receive texts, without dashes or parentheses. If you are not using a United States phone number, you can select the appropriate country.
You will receive a text with a 6 digit verification code; enter that code into this screen and click Log In.
Your account is now configured with MFA and you will be taken to IMPLAN.
*NOTE* Clicking the check box for Remember this browser means that you will not need to enter a code to login each day. This will allow users to login without requiring a new code for 30 days.
OTP (ONE-TIME PASSWORD) MFA
Follow the steps above to enter your IMPLAN user name and password. You will be presented with the following screen; use your authenticator application to scan the QR code. Do not use your phone to take a picture of the QR code.
After scanning the QR code, your authenticator application will start generating 6 digit codes; enter the current code into the Enter your passcode here field and then click the arrow. Your account is now configured with MFA and you will be taken to IMPLAN
If you need to reset your MFA, please email support@implan.com.
Resetting Your MFA
You can reset your MFA from within IMPLAN by navigating to your User Profile. From the IMPLAN dashboard, click on the User Profile icon in the upper right, and select Profile from the drop-down menu. In the bottom lefthand corner there are options to reset both your MFA and your Password.
Error Messages
If you get an error message "credentials expired" at the login screen, this error is likely caused by a difference between the time settings on your computer. This occurs when the time setting on the computer is not synced with the time setting on the NTP server that is a part of your organization's system. To fix this, please reach out to your IT team for assistance.
Updated January 21, 2026