INTRODUCTION
IMPLAN has introduced more security for your IMPLAN accounts. Multi-Factor Authentication (MFA) has rolled out and asks users to enroll in using it. MFA for IMPLAN is just like MFA for most other sites, and we have various ways that users can add MFA to their account!
VALID FORMS OF MULTI-FACTOR AUTHENTICATION (MFA)
- United States phone number that can receive texts
- One-time Password (OTP) authenticators; see suggestions below
- Google Authenticator
- Duo Authenticator
- Password managers wit OTP functionality, e.g. 1Password, Bitwarden
SMS (TEXT MESSAGE) MFA
Enter your IMPLAN credentials and click Log In. You will be presented with the following screen; click I’d rather use SMS above the Log In button. Do not use your phone to take a picture of the QR code.
On the next screen, enter a valid United States phone number that can receive texts, without dashes or parentheses.
You will receive a text with a 6 digit verification code; enter that code into this screen and click Log In.
Your account is now configured with MFA and you will be taken to IMPLAN.
*NOTE* Clicking the check box for Remember this browser means that you will not need to enter a code to login each day. This will allow users to login without requiring a new code for 30 days.
OTP (ONE-TIME PASSWORD) MFA
Enter your IMPLAN credentials and select Log In. You will be presented with the following screen; use your authenticator application to scan the QR code. Do not use your phone to take a picture of the QR code.
After scanning the QR code, your authenticator application will start generating 6 digit codes; enter the current code into the Enter your passcode here field and then click the arrow. Your account is now configured with MFA and you will be taken to IMPLAN
If you need to reset your MFA, please email support@implan.com.
Error Messages
If you get an error message "credentials expired" at the login screen, this error is likely caused by a difference between the time settings on your computer. This occurs when the time setting on the computer is not synced with the time setting on the NTP server that is a part of your organization's system. To fix this, please reach out to your IT team for assistance. More information about this error can be found here: https://community.auth0.com/t/the-credentials-has-expired-error-on-mfa-page/89005
Updated January 19, 2024