INTRODUCTION
The IMPLAN Development Team works tirelessly to ensure that user experience in the application is as smooth as possible. In order to make this possible, IMPLAN has in-app notifications and error messaging to keep track of what is happening behind the scenes.
In-app notifications are available for common processes used in IMPLAN, allowing users to keep track of the progress of things such as building a Combined Region. Error messages will be displayed anytime you run into a stumbling block when using IMPLAN. Read below for more information on when you will receive notifications, error messages, and some options for resolving or working around error messages.
IN-APP NOTIFICATIONS
Notifications have been added to the IMPLAN Application for tasks related to setting up or running an IMPLAN analysis. If there is a blue dot next to the notification bell icon in the top right corner of the screen, then that means there is an unread notification. IMPLAN will provide notifications for all of the following processes:
- Analysis Run
- Combined Region Build
- Customized Region Build
- Aggregation Scheme Build
- Spending Pattern Build
- Region Build
- Aggregated Scheme Region Build
- Project Configuration Import/Export
Whenever one of these processes has been started, users can click the notification bell icon to follow the status of their task. These notifications will shift from “In Progress”, to “Complete”.
After viewing the notification, mark single notifications as read by clicking the X icon, or all notifications by clicking Mark All As Read. After doing this, the blue dot on the notification bell will disappear, indicating that you are all caught up and have no new notifications!
ERROR MESSAGES AND HOW TO FIX THEM
Once in a while, the dreaded error bar shows up on the screen with “Oops! Something went wrong”. The first thing we recommend to fix any issues is to clear the cache and then logout and log back into the account. If that doesn’t work, read below for what all of these error messages mean and how to fix them.
WEB BROWSER
IMPLAN recommends using Google Chrome to get the best experience. IMPLAN also works in Edge, Firefox, and Safari. Internet Explorer is no longer supported.
OOPS SOMETHING WENT WRONG
It’s never good when a frowny face shows up on the screen. The error notes “There could be a misconfiguration in the system or a service outage. We track these errors automatically, but if the problem persists feel free to contact us. Please try again.".
| Cause | Solution |
|---|---|
| Using Internet Explorer | Literally use anything else. |
| Using an outdated bookmark to login | Go straight to app.implan.com to log in. |
| Outage or server disruption | Our Product Team has automatically been alerted and will be working on this fix ASAP. |
ERROR BAR
Sometimes an error bar will pop up on the screen.
The error will state what the issue is that is blocking IMPLAN from working. It is possible that a user may encounter any of the following errors.
| Error Screen | Error | Solution |
|---|---|---|
| Regions | One or more of the Selected Regions is contained within another Region. Please remove any overlapping regions to avoid double counting. | Avoid Combining child/parent regions, for example: a State combined with a County within the State. |
| Regions | A Saved Project with this title already exists. Please choose a different title. | Make sure that unique name is used for all projects. |
| Regions | Model Build Failure. | The model hasn't been built yet. Please allow time for IMPLAN to build the Region. |
| Regions | This Region is not yet built. We have started building it for you. Please check back later. | IMPLAN is building the Region; give it a few minutes and try again. Users can check to see if a Region is done building by checking for the Region Details icon being available on the Regions screen. |
| Regions | "Region Name": "Model name already exists." | Make sure to use a unique name for all Combined and Customized Regions. |
| Regions | The sum of EC, PI, OPI and TOPI cannot be greater than Output. | Double check Event Values to ensure that Output is not less than the sum of its components. |
| Regions | Regions from different years cannot be combined. | Make sure to only combine Regions with the same Data Year. |
| Impacts | Clicking 'Run' with a model build failure in a group. | The model hasn't been built yet. Please allow time for IMPLAN to build the Region. |
| Impacts | Clicking 'Run' when a model build is in progress. | IMPLAN is building the Region; give it a few minutes and try running it again. Users can check to see if a Region is done building by checking for the Region Details icon being available on the Regions screen. |
| Impacts | This action cannot be completed because at least one Group should have a minimum of one Event | In order to run an analysis in IMPLAN, users will need at least one Event in a group before hitting Run. |
| Impacts | A title is required | Before adding an Event to a group, make sure that the Event has a Title. |
| Impacts | A type is required | Before adding an Event to a group, make sure that the Event has an Event Type. |
| Impacts | A specification is required | Before adding an Event to a group, make sure that the Event has an Event Specification. |
| Impacts | A value is required | Before adding an Event to a group, make sure that the Event has an Event Value. |
| Impacts | One or more events in this group have an error | Before clicking Run, make sure that each Group has both a Name and a selected region. |
| Impacts | Missing Scaling Factor for a group. | Before clicking Run, make sure that each Group has a Scaling Factor of at least one. |
| Impacts | There are overlapping regions in your groups that would results in double counting if an MRIO analysis is run. Please ensure that your Regions do not overlap if you want to run an MRIO analysis. | Avoid running an MRIO on child/parent regions, for example; a State MRIO'd with a County within the State. |
| Impacts |
Analysis Error Message 1/2. "An issue has occurred with your Impact. Please click Run again." "An issue has occurred with your Impact again. Please contact Support@implan.com " |
As an IMPLAN User, if I am notified with the error message "An issue has occurred with your Impact. Please click Run again." and upon rerunning the same project experiences an error AGAIN, the following error message should display on the Impacts screen: "An issue has occurred with your Impact again. Please contact Support@implan.com " and any analyses within my project should stop running. Contact Support@implan.com . |
| Impacts | Industry/Institutional Spending Pattern Custom name already exists. | Make sure to use a unique name for all Custom Industry/Institutional Spending Patterns. |
| Impacts | Analysis has not finished. Please try again later. | IMPLAN is running the analysis; sometimes this may take a few minutes. Users will know the analysis has completed when 'View Results' is displayed in the bottom righthand corner of the Impacts screen. |
| Impacts | One or more of your Groups contains a U.S. Territory. U.S. Territories are not compatible with MRIO. Please remove U.S. Territories from your analysis before running an MRIO. | Currently IMPLAN’s impacts do not allow for an MRIO to be run against U.S. Territories. This is due to the lack of trade data. |
| Impacts | FAILED_PROJECT_SAVE | There was an error saving the project. Please try again. |
| Impacts | One or more commodity fields have empty values. | The newly added commodity cannot be empty. |
| Impacts | FAILED_SPENDING_PATTERN_SAVE | There was an error saving the spending pattern. If the problem persists, please contact Support@implan.com. |
| Projects | A saved Project with this name already exists. Please choose a different name. | Make sure to use a unique name for all Projects. |
IF ALL ELSE FAILS
The Customer Success team is here to help! Shoot an email to support@implan.com and one of our team members will look into the problem to ensure users can successfully complete the project.
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Updated January 19, 2024